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💻 Technical & IT Skills

  1. 🖥️ Computer Engineering Foundation
    Bachelor's in Computer Engineering with a solid base in software, electronics, and networking—bridging theory with real-world tech problem solving.

  2. 📲 Mobile Device Management (MDM)
    Certified in Jamf (3 certifications) with hands-on experience configuring, provisioning, and managing Apple devices across education and media environments.

  3. 🍎 Apple Certified Technician
    Apple hardware and software certified via Apple's GSX Portal, with experience in troubleshooting, system diagnostics, and workflow optimization on macOS and iOS devices.

  4. 🧠 Automation & Scripting
    Built workflow automations using Apple Shortcuts, Workato, and BetterCloud—from streamlining podcast recordings to syncing AV alerts and backups.

  5. 🛠️ Backend AV Infrastructure
    Rebuilt and managed Bellarmine Radio’s entire sound system and podcast setup, integrating silence sensors and routing configurations tailored for dynamic broadcasts.

  6. 🧪 AI & ML Integration
    Combined ChatGPT with Apple Intelligence for real-time coding and smart automation—used in projects like the G2 Zero- Touch Provisioning research.

  7. 🧰 Technical Documentation
    Authored over 1,700 pages of onboarding guides, user manuals, and SOPs for IT, sound tech, and digital media workflows (manual library available on Google Drive).

  8. 🔧 Troubleshooting & Support
    Provided Tier 1, Tier 2 and Tier 3 tech support to employees from lower management to upper management/directors in staff—hardware/software diagnostics, networking, sound engineering, and AV troubleshooting.

  9. 🌐 Backend Setup
    Managed and redesigned interfaces with the help of MDM platforms to allow users to interact with the UI/UX elements in an easy manner to interact with backend integrations built into Jamf and Google Cloud integrations.

  10. 📡 Network Systems Knowledge
    Applied Computer Engineering and field knowledge in computer networks and system architecture to configure AV equipment, manage remote access tools, and ensure uptime across digital platforms.

500 Pages of highly specialized documentation

Whilst working for G2, documentation was created in a very easy and concise manner.
 

Most of the documentation was created with the IT knowledge focus in mind, and the remainder was created for the purposes of the employees of the company to understand it from a lay-persons's point of view

​

Majority of the documentation  was created in 6 months.. 

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🧰 Tools & Platforms

  1. 🔐 Jamf MDM
    Trained and certified in Apple MDM through Jamf. Experienced in device enrollment, remote management, provisioning, and policy enforcement.

  2. 🛠️ Workato
    Built automation flows using Workato for streamlining repetitive digital media and IT tasks. Familiar with logic building, triggers, and conditional workflows.

  3. 🧩 BetterCloud
    Used for backend IT automations—particularly in media and education workflows—to maintain system hygiene, alerts, and scheduled tasks.

  4. 📁 Google Workspace
    Expert-level proficiency with Docs, Slides, Drive, and Gmail, especially in structuring collaborative media projects and storing documentation (e.g., Bellarmine onboarding folder).

  5. 🐙 GitHub
    Hosted AI/ML project codebases, including automation tools for G2 work and research prototypes. Familiar with commits, repositories, and code versioning.

🧠 AI & Automation Projects

  1. 🤖 ChatGPT Assisted Coding
    Used ChatGPT with knowledge of coding in C++, Python, Shell and Bash scripting to generate, test, and refine custom code for real-time automation—especially for zero touch provisioning scenarios and smart alerts for users.

  2. 🛠️ Workato Workflow Builds
    Created automation flows for repetitive IT tasks—like automated onboarding emails, and content scheduling pipelines which interacted with G Suite, Okta and other cloud tools.

  3. 📅 Apple Shortcuts for Daily IT Tasks
    Built Apple Shortcuts that streamline IT operations and personal workflows—such as streamlining user interactions with one tap, auto recording of meetings or prepping equipment checklists.

  4. 📨 BetterCloud for Backend Automation
    Used Workato initially and subsequently BetterCloud to automate IT backend systems—like setting up alerts, cleanup complex workflows, and smart folder permissions—especially for IT and HR environments.

  5. 🧠 AI-Assisted Documentation Generation
    Used ChatGPT to co-write large-scale technical manuals, FAQs, and onboarding documents by inputting task logic and streamlining repetitive writing across 300+ pages.

  6. 📊 Code Prototyping with GitHub
    Hosted AI and automation scripts on GitHub for sharing, version control, and iteration—including G2 associated tools and early automation scripts.

  7. 🔁 Workflow Optimization Across Tools
    Integrated AI and automation logic across Google Drive, Apple Shortcuts, Okta, G Suite etc. to eliminate friction in managerial and technical pipelines.

File Valut Automation

When deploying Mac’s in an organization like G2, you want to automate as much as you can so that

new employees can get up and running on their first day in very little time.

G2’s IT department wanted to move towards “Zero Touch Provisioning”

. The only hurdle that we had to overcome was automating Solid State Drive encryption enablement without admin intervention.

Before I began working on this project the team tried their best to get FileVault enablement automated. After a while based on their initial research, I decided to take it upon myself to work on it.

Using my skills acquired through Jamf 200 certification as well as my previous experience using Jamf, I was able to draft an initial process.

I then created a script that allows SSD encryption to be enabled without IT admin intervention.

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Weekly Reboot

A “Weekly Reboot” was implemented by IT to negate the issues of apps responding slowly,

processes stuck in a loop or taking up too much power. The existing process had an issue wherein, if the user had to choose any deferral other than “5 minutes” e.g. 1 hr then the user would be rebooted after 5 minutes and the user would be caught unaware.

With a “Weekly Reboot” we hope to solve this issue by checking if a Mac is more than 7 days online or running without a shutdown or a restart and thereby prompting the user to Restart their computer at that instance of receiving the prompt or after a certain deferral.

G2 IT - had a script and a process in place which successfully prompted the user, but the script did

not work if the end user chose a “deferral period of anything other than 5 mins”.

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Power Management and Thermal Study

A deep research and dive was done where it was found that Intel Mac bower producing a large amount of heat when adapters and the power connector were connected near the processor side.

The fix was to distribute the connection on both sides, power adapter on the right USB-C and the peripherals on the right.

If only the Power adapter was connected that was not an issue

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Assisted the network setup in Chicago G2 and Bangalore G2 Office

  • The Chicago network is served by 2x MS355-48X2 due to the sheer number of APs required for the office (each switch only has 24x mGig ports) as well as for failover redundancy.

  • The Chicago Wi-Fi is served up by 34x MR53 APs.

  • The Chicago network is further served by 18x MS225-48 switches for the access layer. This supports ethernet at the desk and in conference rooms

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Autonaming of MacBook's

  • MacBook Names in G2 are set in a certain manner e.g. If the name is “Asher Menezes” the MacBook

  • Name would be “AMENEZES-MBP-AssetTagNumber”

  • This process has been done manually for every system. It takes around a couple of minutes per MacBook.

  • When the IT Team or an end user is setting up a Mac it is required that you accurately enter the “Full Name” of the user e.g. “Asher Jose Menezes”

  • To then set the naming convention you need to refer to the name once again and set it as described above.

  • The following commands would have to be entered into Terminal every time a Mac needed to be

  • named.

    • scutil set ComputerName AMENEZES-MBP-AssetTag

    • scutil set LocalHostName AMENEZES-MBP-AssetTag

    • scutil set HostName AMENEZES-MBP-AssetTag

  • This process from start to finish takes around 5-10 mins. However when you extrapolate that for multiple Mac’s, the amount of time spent for such a task adds up and there can always be the issue of an incorrect character or spelling mistake in the naming.

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Okta - Jamf Connect

  • Setup Jamf Connect interface working with Okta.

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🧭 Strategy & Operations

  1. 📊 IT Growth Strategy
    Applied strategy-driven thinking while working with Tech Saving Solutions G2 Management and Finance team—aligning IT tools and softwares, automation, and user feedback to audience needs and engagement goals.

  2. 📅 Content Calendar Planning
    Developed monthly and seasonal calendars for IT projects. Balanced script programming, project planning, and real-time ticket requests for best results.

  3. 🎯 Project & Workflow Management
    Oversaw the full rebuild of G2's IT's infrastructure—from Zero-Touch Provisioning and backend automations to onboarding systems—ensuring each phase met deadlines and quality standards.

  4. 🤝 Cross-Team Collaboration
    Acted as a central point of coordination between tech teams, finance, HR, leadership and marketing staff. Translated complex technical needs into accessible action plans and training materials.

  5. 🧾 SOP & Documentation System Design
    Created structured onboarding paths and standard operating procedures (SOPs) for both tech and content workflows—documented in a 300+ page manual system that supported training.

  6. 🛠 Backend Operations for Media Platforms
    Handled the backend of Mobile Device Management tools, email tools (G Suite and Okta), ensuring seamless delivery of information content and communication flows.

  7. 🔄 Process Automation Integration
    Used tools like Workato, Apple Shortcuts, and BetterCloud to reduce manual tasks, automate content publishing, streamline onboarding, and add fail-safes to media delivery.

  8. 📈 Analytics-Driven Improvements
    While not focused on heavy analytics platforms, made strategy decisions based on platform data (user behavior, app usage, downloads, service requests), leading to show growth and better improvements.

  9. 🧩 Platform Migration Projects
    Successfully led the migration of user data from Workato to BetterCloud, improving user functionality, design, and backend integration—while maintaining accessibility for non-tech users.

  10. 🧑‍🎓 Leadership & Training Strategy
    Trained and mentored over 3 tier 1 staff and cross team members in IT operations, and cyber security — building robust systems so others could take over or collaborate smoothly.

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